About Our Services

First and foremost, our evaluations are tailored to the client's specific needs and requirements. We never use cookie-cutter report criteria or indiscriminate scoring guidelines.

Evaluations are conducted on an unannounced and unidentified basis and typically focus on appearance and maintenance of the facility, performance of staff, quality of service, accommodations, amenities, atmosphere, cleanliness, dining, security, and overall guest satisfaction. Reports are compiled in a concise, conscientious, timely fashion, and presented in a manner that allows management to instantly assess problems areas and/or highlights of the visit.

Our Quality Assurance Evaluations are provided as a tool to assist management and staff in recognizing those areas of business operations that may need improvement in order to ensure the utmost in guest satisfaction is being provided at all times.

According to industry studies, the majority of dissatisfied guests will not bother to inform management or staff of their concerns, however, they will tell at least a dozen friends or associates of their disappointment.