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What They Are Saying About Us
“Quality Consultants has evaluated our inn numerous times over the past 15 years. The detailed information that Quality Consultants provides has been worthwhile for every department; housekeeping, maintenance, grounds keeping, restaurant and guest services. Our staff views their comprehensive report as an opportunity to learn and grow so we may continue to provide excellent service to our guests.”
“Every property owner would benefit by having Quality Consultants review their property. They are very thorough, and are able to see your property objectively through a guest’s eyes. Their written reports are detailed and insightful, and most importantly, during their ‘in person’ consultation, they are always very helpful and constructive.”
"Quality Consultants’ services are more than inspections. Their reports are a consultant's road map to help hospitality businesses plan for their future."
“The Honor Mansion is a AAA Four-Diamond property located in Sonoma Wine Country. We have been inspected by Quality Consultants regularly for 11 years now and have always found their evaluations of our property to be extremely professional and helpful. Often criticism can be difficult to receive, yet Richard has always put it in such a fashion as not to offend but instead, to offer suggestions and solutions which we at the Honor Mansion have much appreciated. We have found him to be very thorough yet fair. I’ve marveled over the years how his firm has been able to stay incognito inspection after inspection.”
“We have been acquainted with Quality Consultants since 1994, and though it might be unnerving to know that at anytime someone might be evaluating (inspecting) your property, that’s what our guests do everyday! Unfortunately, if we’ve done something wrong, they may not tell us; but a private, unbiased source, like Quality Consultants, will… and with no particular bias. But what is also very important, is that they offer suggestions and ideas for improvement when a flaw or deficiency has been found. As a AAA Four Diamond Inn & Dining Room, we have our share of inspections, but comparatively, we find the Quality Consultants review to be more in-depth and certainly more relative to the image that we are trying to portray.”
“We have been in the lodging and restaurant business for over 30 years, during which we have been involved with and exposed to a wide range of inspectors and inspection processes. It is our considered opinion that Quality Consultants provide ‘quality assurance inspections’ of the highest caliber. They are thorough, honest, straightforward, and fair in their assessments of both physical facilities and hospitality. Their inspectors have consistently provided us with quality and actionable feedback. And unlike many inspection processes, Quality Consultants always give ownership insight from a customer's perspective, which is crucial in today's highly competitive marketplace.”
“I found the evaluations from Quality Consultants to be extremely helpful in maintaining and improving our facility to ensure our future success. Evaluations were done in a very professional and sincere manner, bringing to light those items needing improvement and offering suggestions from their many years of experience to help both guest satisfaction and the bottom line.”
"The service was an invaluable tool for me to gauge and control the quality of the Inn and staff, and the suggestions were great for my manager to see in black and white; what we were doing right and what could make us better."
“Enclosed is our check for the recently completed Evaluation, but I believe the report was worth ‘three times’ that amount! Most of all, this Evaluation was a source of very much encouragement and reassurance to Carol and me. That means more to us than I can say.”
“Your visit was the most constructive critique of our facility that we have ever undergone in our seven years in this business. It was incredibly thorough, yet presented in a helpful, almost gentle manner. Thank you!”
“Quality Consultants has inspected my property on several occasions. I find their extremely thorough inspection reports to be very helpful in fulfilling my mission of offering the best guest experience possible. Not only do they tell me what could be improved, but they also tell me what we are doing well. This has been invaluable feedback that just can't be gotten from guests.”
"The Thorncroft Inn has been inspected on four occasions by Quality Consultants and we have found the inspections to be thorough, fair and complete in every respect. In 27 years we have endured inspections from fire chiefs, town building inspectors, board of health agents, automobile clubs, guidebook authors, travel agent publications and various rating organizations. At times, we have been infuriated and, occasionally, underwhelmed in the process. With Quality Consultants, we have been informed, and we use their professional judgments, comments and critiques to make our business better. We give them our highest recommendation."
“I truly enjoyed each of your comments and the professionally prepared Evaluation. We all overlook things when we see them everyday, so I’m grateful for this Quality Assurance program. It helps us to be ‘the best at what we do.’”
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